Understanding mobile SNS continuance usage in China from the perspectives of social influence and privacy concern




Zhou Tao, Li Hongxiu

PublisherElservier

2014

Computers in Human Behavior

37

August 2014

283

289

7

0747-5632

DOIhttps://doi.org/10.1016/j.chb.2014.05.008



Retaining users and facilitating continuance usage are crucial to the success of mobile social network services (SNS). This research examines the continuance usage of mobile SNS in China by integrating both the perspectives of social influence and privacy concern. Social influence includes three processes: compliance, identification and internalization, which are respectively represented by subjective norm, social identity, and group norm. The results indicate that these three factors and privacy concern have significant effects on continuance usage. The results suggest that service providers should address the issues of social influence and privacy concern to encourage mobile SNS continuance usage.




Last updated on 2024-26-11 at 11:37