A4 Article in conference proceedings

Against All Odds - A Story of a Successful Mobile System Acceptance among a Tough Crowd




List of Authors: Jarvelainen J, Vahtera A

Publisher: Springer

Publication year: 2010

Journal: IFIP Advances in Information and Communication Technology

Book title *: Proceedings of 10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society

Journal name in source: SOFTWARE SERVICES FOR E-WORLD

Journal acronym: IFIP ADV INF COMM TE

Volume number: 341

Number of pages: 10

ISBN: 978-3-642-16282-4

ISSN: 1868-4238

DOI: http://dx.doi.org/10.1007/978-3-642-16283-1_30


Abstract
Two public organizations in early childhood education adopted a simple mobile system with female employees in their 50's to replace an internal paper based data collection system in order to improve information quality and accelerate the billing and payroll process. The workers of this sector emphasize the human-to-human interaction with children and parents, and perceive ICT as time consuming nuisance leaving less time for actual child caring. The objective of this paper is to explore why the mobile system was accepted, although the odds were against it. The system acceptance and incentives seem to have a connection to information timeliness and quality in this context.


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