A1 Refereed original research article in a scientific journal
Intercultural competences and interaction schemes - Four forces regulating dyadic encounters in international business
Authors: Maria Elo, Christiane Benjowsky, Niina Nummela
Publisher: Elsevier Inc.
Publication year: 2015
Journal: Industrial Marketing Management
Journal name in source: INDUSTRIAL MARKETING MANAGEMENT
Journal acronym: IND MARKET MANAG
Volume: 48
First page : 38
Last page: 49
Number of pages: 12
ISSN: 0019-8501
eISSN: 1873-2062
DOI: https://doi.org/10.1016/j.indmarman.2015.03.007
Intercultural competences are highly valued in international business (ID) as antecedents to building trust, whereas a lack of them and problems concerning cultural sensitivity have been identified as major reasons for failure. And yet, there is very little research on trust building and interaction on the level of the individual, particularly from the viewpoint of interaction dynamics and the individual's behavioral schemes. This paper approaches the rudiments that regulate individuals' behavior in dyadic IB encounters from a psychological perspective. It integrates Grawe's consistency theory from psychology into intercultural competence literature and analyzes interaction dynamics. As a result, it proposes a conceptual model introducing novel forces for behavior and motivation in IB encounters. The model comprises four forces that are based on the basic needs that regulate interaction towards proximity or avoidance behavior. Based on the model, we present propositions linking consistency, motivational schemes, and encounter outcomes. (c) 2015 Elsevier Inc. All rights reserved.
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