Individual customer knowledge exploitation: a multiple case study



: Mittilä T.S.

: Tim Chou

: 2014 International Conference on Global Economy, Commerce and Service Science

: Hong Kong

: 2014

: GECSS2014 2014 International Conference on Global Economy, Commerce and Service Science

: 267

: 272

: 978-90-78677-96-3

: 1951-6851


We scrutinize how the personnel of industrial companies exploit customer knowledge in service innovation and development. The paper puts in evidence of the factors influencing the absorptive capacity of individuals in industrial service firms.




Last updated on 26/11/2024 01:34:50 PM