Refereed article in conference proceedings (A4)

Roles and Identification of Stakeholders in Health Care IS Development




List of AuthorsTarkkanen Kimmo, Reijonen Pekka, Harkke Ville

EditorsSmeds Riitta, Irrmann Olivier

Publication year2013

Book title *Co-Create 2013 The Boundary-Crossing Conference on Co-Design in Innovation

Title of seriesAalto University Publication Series: Science + Technology

Number in series15/2013

Start page361

End page372

ISBN978-952-60-5236-6


Abstract
In this paper, we ponder the practical consequences of the unbalanced power structures and difficulties in determining the appropriate stakeholders in IS development. Empirical data from two usability studies in health care are represented. In the first case we describe how legislator-centered IS development resulted in unfit between the renewed IS and clinical work. In the second case we observed that the role of physician as an entrepreneur and the role of nurse as an informant are of equal value as their role as care workers when designing UI for clinical work. We conclude that undiscovered and unpowered (roles of) stakeholders in IS development projects are one reason for poor clinical usability of health care information systems.


Last updated on 2021-24-06 at 11:21