A1 Journal article – refereed
Ubiquitous Revolution, Customer Needs and Business Intelligence? Empirical Evidence from Japanese Healthcare Sector

List of Authors: Petri Virtanen, Jari Kaivo-oja, Yoko Ishino, Jari Stenvall, Harri Jalonen
Publisher: Inderscience Publishers
Publication year: 2016
Journal: International Journal of Web Engineering and Technology
Journal acronym: IJWET
Volume number: 11
Issue number: 3
eISSN: 1741-9212


relationship between ubiquitous technologies and organisational matters
remains under-theorised. In this article, ubiquitous revolution is
scrutinised within the framework of the 'service space' concept. The
article argues that the healthcare field evolves so rapidly because of
the continual introduction of new technologies and disruptive
innovations. The role of healthcare related technologies and the drive
by service providers to incorporate them to internet of things systems
is likely to herald a significant departure in service delivery in the
healthcare sector. The Japanese case study suggests that ubiquitous
technologies accelerate social and societal change by focusing greater
emphasis on customers' voices in the healthcare 'service space'.
Moreover, the complexity and dynamics of this evolving 'service space'
provide pivotal challenges for organisational adaptivity challenging the
traditional organisational business and knowledge management models
used by technology providers in various ways. The article suggests that
further research is required to place this topic more firmly on the
healthcare agenda.


Last updated on 2019-11-09 at 21:13